amette security.tikiwiki.org is critical its ok nw ok, cool any idea on the login problems? no update from Franck atm ok... ... but it's your SSH-key.. it doesn't work? it works only for me..not for others who are here in my absence ah, ok, now I understand thats why i had asked Franck to create a general a/c so that we kn exchange the keys again yeah, I think that's the best solution for now how do you usually handle it with other customers? I actually prefer having a VPN and using easy passwords... but here it's not so easy to keep a backdoor open to the setup, in case the VPN dies or such. a general a/c for all Noc staffs normally ah, ok... and you have a dedicated key for every customer? or why can't we just take the general key you already use? yeah, we could do that but first Franck needs to create an a/c. a/c ? (account?) yes will tak to Franck again regarding this when he comes online *talk it should be settled by tomorrow was there any issue in the daytime? ok, good stuff :) no, everything cool so far - we seem to run pretty stable, I think or, well... .... depends on what "daytime" is! ;) during my daytime here, everything was cool :) if everything was cool, then cool. I was told that yu talked to Franck regarding something thats why i was asking if there were any issues just last night there was this hanging MySQL-process.. I didn't notice, no one pinged me here, got no e-mail and people couldn't log in to the machines... rather unfortunate! :( Didn't talk to franck though... oh ok . amette: hi hi franck :) amette: I think we solved the problem our side cool, ok :) so there should be no more issue logging to the servers so how are we going to proceed? oh, ok, great :) how did you do it? well it is a ssh key, so whoever has it can log so we share it amongst staff ah, ok, so srishti's key became noc's new key? ;) indeed hehe, ok :) how many people can log in now? are they hanging out here, when they are on duty? I'll be offline at the weekend, so it's very cool that we found a way now! :)