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Recent Bug: - Add sorting of category by text; currently sorting is only done in the category ID in plugin lists - http://dev.tiki.org/item7171-Add-sorting-of-category-by-text-currently-sorting-is-only-done-in-the-category-ID-in-plugin-lists Recent Bug: - Sort by several fields in plugin list - http://dev.tiki.org/item7172-Sort-by-several-fields-in-plugin-list Recent Bug: - Add possibility to get the DISTINCT list of fields of trackers - http://dev.tiki.org/item7173-Add-possibility-to-get-the-DISTINCT-list-of-fields-of-trackers | [11:38] | |
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I assume some of you on this list are in a position where "live support" functionality may be desired. If so, are you using alternative products? | [16:24] | |
| jonnyb | Hi arildb | [16:31] | |
| arildb | HI jonnyb | [16:31] | |
| jonnyb | I think the approach now is to integrate XMPP chat using OpenFire server and converse.js front end (already in Tiki) | [16:32] | |
| arildb | ok, I am not familar with that | [16:32] | |
| jonnyb | But for another client we've been using tawk.to which is really easy to integrate and has impressive features, and although free isn't open source
Coincidentally we're playing with it here https://wikisuite.chat/XMPP (in groupchat mode, but i think it can be configured to do live support) | [16:32] | |
| arildb | Will this be multi platform? It will have the web page "popup", I assume. The current Live Support communicates via the database, which leads to excessive polling, when the feature is enabled. An alternative is probably better. | [16:34] | |
| jonnyb | We're having trouble with standalone clients for Mac and iOS but the others are well covered, and for a live chat scenario you'de be using the converse.js popup mode which yoiu can see on other pages there, e.g. https://wikisuite.chat/About | [16:36] | |
| arildb | https://wikisuite.chat/XMPP looks like group chat yes. I am looking for a "popup" on the web page and an on-demand one-on-one chat.
tawk.to may be an alternative, thanks for the tip jonnyb | [16:38] | |
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